Privacy And Legal

ITW Fluids Europe COVID-19 Communication

On the 11th March the World Health Organisation officially declared COVID-19 as a pandemic. For ITW Fluids Europe, the Health & Safety of all our employees and stakeholders is our number one priority. To minimise the risk of infection as far as possible, we are following all guidelines issued by the Public Health Authorities in each country we operate and reviewing our own policies daily, keeping our staff fully informed.
Our Manufacturing & Distribution facilities are fully operational and following the appropriate recommendations to make sure we are able to serve our customers whilst guaranteeing our teams’ health & safety. Our office-based functions have moved to home office. We continuously assess our full supply chain from raw materials availability to finished goods logistics to make sure any risks of interruptions are promptly addressed.
We will continue to review and monitor the situation daily and shall take all required actions to keep our staff safe whilst serving our customers.

Filippo Pasquini
Vice President & General Manager
ITW Fluids Europe


ITW Spraytec Nordic ApS is a division of ITW Inc. The Registered Company. ITW Spraytec Nordic’s address is Priorsvej 36, DK-8600 Silkeborg. Telephone +45 86 82 64 44 ITW Inc office (which is a DK subsidiary of ITW Inc, Illinois, USA) is Admiral House, St. Leonard’s Road, Windsor, Berkshire, SL4 3BL. Disclaimer

Please read this important legal notice and liability disclaimer. Copying, publication and distribution are prohibited other than in accordance with our copyright and database right notice and limited copying and other permissions. We are not responsible for the content or security of external sites which link to this site, or which are linked from it, over which we have no control.

Use of this site is governed by our terms and conditions (see below) and if you do not accept these you should leave this site now.

Information contained in this website may contain technical inaccuracies or typographical mistakes. Information may be changed or updated without notice and any queries relating to the information (including queries as to its recency and accuracy, or in relation to our privacy policy, or removal of your name from our records) should be addressed to: – The Data Protection Administrator, E-mail


Please be sure to read this Privacy Policy before using this site or submitting information to us. Our Privacy Policy may change from time to time and your continued use of the website is acceptance of such changes, so please check this area periodically for updates to this Privacy Policy.


You can visit the ITW Spraytec Nordic ApS website to read product and company information without telling us who you are and without revealing any personally identifiable information. There are instances, however, where ITW Spraytec Nordic ApS requests personally identifiable information (i.e. name, address, company name, job title email address, telephone number, fax number, information about how you use our products, financial information, comments, etc.) to provide you a service, such as e-business or correspondence, or to respond to a request for information.

Described below are the ways in which ITW Spraytec Nordic ApS actively and passively collects information during a website visit. This information is collected and stored in a manner appropriate to the nature of the data by ITW Spraytec Nordic ApS, ITW Spraytec Nordic ApS’s affiliates and its third-party service providers (i.e. Supplier, distributor, etc.) and is used to fulfil your requests, as further described below.


Like many other websites, we actively collect information from our visitors both by asking specific questions on this website and by permitting you to communicate directly with us via online forms and e-mail. Some of the information that you submit may be personally identifiable. Also, if you place an order, you may be required to provide financial information.
ITW Spraytec Nordic ApS does not have control over the privacy policies applied by any other party that you may disclose information to. If you would like information on any other party’s privacy policy, you should contact that party directly, and we encourage you to do so.

If you register with this website in order to gain access to certain site features, during the registration process we may ask for your first and last name, job title, e-mail address, telephone number, company name and postal address, all of which are generally required in order to complete the registration. We also may ask you for other optional information, such as your experience with ITW Spraytec Nordic ApS products. Registered users who provide this information and register can benefit from access to additional information about ITW Spraytec Nordic ApS products and other features that ITW Spraytec Nordic ApS may offer from time to time.


As you navigate through a website, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as navigational data collection. Like most web site operators, we track IP addresses, assign Internet tags, and use both session and persistent cookies. We use cookies to help identify you when you visit our website, save your password so you don’t have to re-enter it each time you visit a password protected area, and deliver content specific to your interests. You should be aware that we may use these cookies for other purposes now and in the future. Our system also automatically gathers information about the areas you visit on this website and collects operational information about the technology you use, such as the website that referred you to us and your browser, screen name, type of computer, operating systems and Internet service providers.

We passively collect information to generate statistics and measure site activity in order to understand what areas of this website are most popular, which areas may require improvement and what technologies are being used by our visitors. This information helps us to update and improve this website and enhance the usefulness of customer visits. We also use this information for security purposes, to detect and to block security breaches and to provide you with a safe online environment.


ITW Spraytec Nordic ApS uses your personal information to enhance the operation of this website, allow you to use all of its features and provide you with the services that you request (i.e., fulfilling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing our website and the operation of our website, for statistical purposes, etc.).

ITW Spraytec Nordic ApS may send you information about its products and services and may contact you about new features or products in which it believes you may be interested. ITW Spraytec Nordic ApS also may use your contact information for marketing and other purposes. We only use your personal data for marketing purposes if we have a legal basis (i.e. Consent, Contracts, Legitimate Interest, etc.) to do so.

ITW Spraytec Nordic ApS also will disclose any information that it is required to disclose by law or by an appropriate government authority.


When we have a business or commercial reason of our own to use your information, this is called a ‘legitimate interest’. We will tell you what that is, if we are going to rely on it as the reason for using your data. Even then, it must not unfairly go against your interests. These interests are:

communicating with you in relation to any issues, complaints, or disputes;
improving the quality of experience when you interact with our products and/or services, including testing the performance of our products and customer experience of our website;
developing, improving, and delivering marketing and advertising for products and services offered by ITW Spraytec Nordic ApS.

We will only share personal data with others when we have a legitimate reason to do so. When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our GDPR, confidentiality and security standards.

ITW Spraytec Nordic ApS may and does partner with other companies to provide specific services such as using an outside shipping company to ship orders, a credit card processing company to bill users and other such items related to your visit to this website. As a result, when you access our services on this website, we may share this information with other third parties:

to contractors who support our business, in which case we will require such third parties to agree to use the information for the same purposes;
to respond to law enforcement requests, where required by applicable laws, court order or governmental regulations;
in situations involving threats of physical safety of any person.

Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights. Where we decide how and why personal data is processed, we are a data controller and include further information about the rights that individuals have and how to exercise them below.

Right to Access
You have a right of access to personal data held by us as a data controller. This right may be exercised by emailing us at We will aim to respond to any requests for information promptly, and in any event within the legally required time limits (within one month).

Right to Rectification
To update personal data submitted to us, you may email us at When practically possible, once we are informed that any personal data processed by us is no longer accurate, we will make corrections (where appropriate) based on your updated information.

Right to erasure
You have the right to request the deletion of your personal data where, for example, the personal data are no longer necessary for the purposes for which they were collected, where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed. If you would like to request that your personal data is erased, please email us at You also may opt out of having your e-mail address used for promotional purposes by ITW Spraytec Nordic ApS. This opt out does not apply to information provided to ITW Spraytec Nordic ApS as a result of a product purchase, warranty registration, product service experience or other transactions

Right to object
In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for marketing purposes. If you would like to object to the pressing of your personal data, please contact us at

Right to Restrict Processing
In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right arises where, for example, you have contested the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful and you elect that processing is restricted rather than deleted. Please contact us at

Right to Portability
In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract. If you would like to request that your personal data is ported to you, please contact us at

Withdrawal of consent
Where we process personal data based on consent, individuals have a right to withdraw consent at any time. To withdraw consent to our processing of your personal data please email us at info@itw-spraytec.dkor, to stop receiving an email from a ITW Spraytec Nordic ApS marketing list, please click on the unsubscribe link in the relevant email received from us.

Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception we will explain this to you in our response.


We store your personal data in secure data centres in European Union. We take reasonable steps to protect your personal data from loss or destruction. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Where you have a username or password (or other identification information) which enables you to access certain services or parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The secure server encrypts all sensitive information you input before it is sent to us. We use both technical and procedural methods to maintain the integrity and security of our databases, including but not limited to encryption for data transfer, firewalls, restricted access to data, employee training, and other methods.


ITW Spraytec Nordic ApS retains the personal information collected on the website, directly from customers, suppliers or distributors as long as necessary to provide the services, products and information you request or as permitted by applicable law.

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with your local data protection authority. For further information on your rights and how to complain to the data protection authority, please refer to your local data protection authority website.


We are unless otherwise stated, the owner of copyright and database right in this website and its contents. No part of this website may be published, distributed, extracted, re-utilised or reproduced in any material form (including photocopying or storing it in any medium by electronic means, and whether or not transiently, or incidentally, to some other use of this publication) except in accordance with the permissions set out below, or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Database Regulations 1997 (as applicable).

1. Permission to recopy for limited purposes

You may recopy extracts from our site for your personal use (‘extracted material’) and for transmission to individual third parties for their personal use only, but only if: –

1. you acknowledge this website as the source of the extracted material. You must include such acknowledgement and the domain name ( in the copy of the extracted material; and 2. you inform the third party that these conditions apply to him or her and that he/she must comply with them; and 3. you recopy the extracted material in complete and unmodified form.

This permission to recopy does not permit incorporation of the extracted material or any part of it in any other work or publication, whether in hard copy or electronic or in any other form. In particular (but without limitation) no part of this website may be distributed or recopied for any commercial purpose or for a fee. We reserve the right at any time as our discretion to withdraw or modify this permission.

In consideration of us allowing you to view this website electronically, and to take copies, and to save to your individual storage medium such extracts from this website as are necessary for your personal use only, you agree as follows: –

1. Viruses, worms, Trojan horses and other potentially destructive programmes

You assume full responsibility for the protection of your computer system including computer hardware and software, stored data on your computer system and the store data and computer systems (including hardware and software) of third parties who may access or be otherwise connected to your computer system. You will assume the responsibility of ensuring that programs or other data downloaded or otherwise received from this website are free from viruses, worms, Trojan horses or other items of a destructive nature.

2. Exclusion of our liability

In no circumstances will we be liable to you for any direct, indirect, consequential, special or other damage howsoever resulting from the use of this website or any other website connected to the website by means of a hypertext link or otherwise except in relation to personal injury or death. This shall be the case whether such damage is caused by transmission from this website (or a connected website) to your computer system, of viruses, worms, Trojan horses or other destructive items, corrupted data or data incompatible with your computer system, or third parties’ interception of or access to data of whatever nature.

‘Data’ includes (without limitation) personal data transmitted by you electronically to us.

Such ‘damage’ shall include, (without limitation) lost profits, interruption to business, loss of the whole or any part of a program or programs, or of any data howsoever stored.

3. Data Security

You accept the risk that data transmitted electronically to us via this website or otherwise may be intercepted before reaching us, or accessed from our data storage by third parties unauthorised by us, and may be exploited unlawfully by such unauthorised third parties. We do not assume responsibility for guarding against the acts of such unauthorised third parties.

4. Use of Hyperlinks from and to other websites

Where we provide a hyperlink to a third party’s website, including links to websites of other companies within the ITW Group, we do so because we believe in good faith that such a website contains or may contain material that is relevant to that on our website. Such hyperlinks do not signify that we have reviewed or approve of the connected third party’s website or its contents – indeed in certain instances a hyperlink may connect you to a third party’s website containing views contradictory to those expressed on our website.

We reserve the right at our discretion to prohibit any link from another Internet site to materials or information on this website. Without prejudice to that, any link to material or information on this website must be neither misleading nor deceptive and must fairly indicate or as the destination of the link.

5. Access and use of information

Permission to access this website is restricted to viewing it solely for legitimate business purposes to access the information provided by us. Any access or attempt to access other areas of the ITW Spraytec network and/or computer system or other information contained on the system for any purposes is strictly prohibited. You may not use any information contained on this website other than in connection with a legitimate business purpose.

Other than in respect of personal information, which will be treated in accordance with our Privacy Statement and ‘contracts and orders’ above, if you provide information to us, you agree that we have unlimited rights to such information and that we may use such information in any way we choose. Such information shall be deemed to be non-confidential.

6. Information ‘as is’

All information made available from within this website is provided ‘as is’ for information purposes only, and without warranty of any kind, either express or implied, including, but not limited to, any warranties as to non-infringement, satisfactory quality, or fitness for a particular purpose.

7. Jurisdiction and Law

The jurisdiction and law applicable to any contract between us shall be that of Denmark.


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